Hearth & Grill Shop

Need Help? Call 1-800-826-5803 Nashville Area: 615-255-4551

About Us

Supplying Middle Tennessee with gas and wood burning appliances, The Hearth & Grill Shop opened its doors in 1974 and has been family owned & operated for over 35 years and offers the best selection of gas grills, charcoal grills, grill parts, vented and vent-free gas logs, wood burning fireplaces, wood burning stoves, gas stove, fireplace accessories etc. 

 

We are conveniently located near I-65, I-24, and I-440 in Nashville on Thompson Lane, near the train overpass, a short distance from Nolensville Road.

 

Retail Store Address

535 W Thompson Lane

Nashville, Tennessee  37211

 

Retail Store Hours

Monday thru Friday: 9:00am - 6:00pm (Central)
Saturday: 9:00am-4:00pm (Central)

 

Contact By Phone

(615) 255-4551 local

(800) 826-5803 toll-free

(615) 244-6947 fax

 


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Policies

 

Cancellation Policy: You may cancel or change your order by calling 1-800-826-5803 up until the time your order is shipped (usually 24 hrs). After an item has been shipped, we must handle it according to our return policy. Our hours are 9-6 CST Monday-Friday and 9-4 on Saturday, however, you may call any time and leave a message and, if possible, we will stop shipment on your order until we can make any changes you request.

 

Return Policy: Any item purchased from the Hearth and Grill Shop may be returned for refund within 15 days. There is a 15% restocking fee for returns after 15 days from date of purchase. Return items must be shipped prepaid.

 

We do not accept returns for the following:

  • Items not in original condition or original packaging.
  • Items that have been used, installed, damaged, or are missing parts.
  • Items returned after more than 30 days from purchase.

If item is returned as a result of our error, shipping & restocking fees do not apply.

 

Privacy Policy: This privacy statement discloses the privacy practices for http://www.hearthandgrill.com.

We are committed to protecting your privacy. The information you submit is used only to fulfill your order and will never be shared with anyone outside of this company. In addition, this site uses the latest security technologies to ensure your information is safe from outside threats. We use secure pages and encrypted databases (SSL Security and RC4 Encyption Schema) as well as a secure hosting environment using 128 bit encryption.

 

Information Collection and Use: Hearthandgrill.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Hearthandgrill.com collects information from our users at several different points on our website.

 

Cookies: A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to use the Wish List or Favorites functions. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

 

Log Files: We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

 

Links: This web site contains links to other sites. Please be aware that we hearthandgrill.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Wish List: If a user elects to use our Wish List to send their list to a friend, we ask them for the friend’s name and email address. Hearthandgrill.com will automatically send the friend a one-time email inviting them to visit the site. Hearthandgrill.com stores this information for the sole purpose of sending this one-time email. The friend may contact hearthandgrill.com at http://www.hearthandgrill.com to request the removal of this information from our database.

 

Security: This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to admin@hearthandgrill.com.

 

Special Offers: We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

 

Correction/Updating Personal Information: If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

 

Notification of Changes: If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Spam Policy: It is our policy not to use spamming techniques of any kind. We will contact you only at your request unless it is necessary in order to fulfill your order. We will send confirmation emails regarding your order or information that you have specifically requested. If, at any time, you feel you have been contacted unnecessarily, please cotact us at admin@hearthandgrill.com.

 

Installation: Installation available in Davidson County and the following counties in Middle Tennessee; Cheatham, Robertson, Rutherford, Sumner, Williamson, and Wilson.  Trip charge may apply.  Please call (615) 255-4551 for rates.